Scott G2 Ferrule Question/problem

I am a big fan of Scott rods and bought two new G2’s last winter. Yesterday, I finally took out the G2 906-4 out to the bass pond. This is the second time I fished this rod. While assembling the butt section to the other three sections, the male ferrule on the butt was missing. At first, for a moment, I thought I may have mixed up the butt with another rod. Upon further inspection and holding the rod upside down while looking into the blank, the male ferrule piece slid out from the butt section. Here is my question, I had thought the the internal ferrules were part of the blank instead of an independent piece that is, I assume is epoxied into the blank. Is this correct? If this is the case, it appears that the male piece was fitted to the blank but not glued in, overlooked at the factory.

I have not talked to the factory as it is Sunday, but wanted to ask if any of you know how they fit and secure the male ferrule into the blank, before I talk to them. I am hoping that they will pick up the $35 shipping and handling fee (which is a bit steep) to repair a manufacturing defect. The sad thing is the box elder spacer on this rod is really nice. I have two other G2’s and this spacer is one of the prettiest I have seen on any rod in a long time. Any insight from the forum is appreciated.

Scott makes great products. I would tell them exactly what you posted to us. They will make it good because someone skipped a step at the plant. Good folks there at Scott.

I spoke with Scott today and am very pleased with the superior customer service I received. The male ferrule is in fact hand fitted and glued to each section of the blank. The Scott rep said although it may have left the factory that way, it probably was more likely that the bond was broke by rough handling during shipping. Regardless, they said to return the rod and they would perform the repair free of charge, waiving the usual $35 shipping and handling fee. Turnaround time was quoted as a day or two. They even offered to ship out a loaner, if needed. I could not be more pleased with the courteous, professional handling of this matter. I am also glad that the problems they have had in the recent past with repairs seem to be behind them. I will send off the rod this week and report back on the repair time. Again, I am a huge fan of Scott Rods and happy to receive such attentive customer service.

I’ve never owned a Scott rod, but customer service like that deserves to be praised. Good for Scott!