First time to post on this board. Wanted all to know the service and value at H&H (but most of you already knew that, right!?) I wanted to build a back-up rod for my 7’10" 3wt and none of H&H’s stock kits met my needs. Ron worked with me over thte phone to assemble just what I needed/wanted at my modest price point. Thanks, Ron!
This is my second H&H rod and I’ll be back.
Next time you are in the market to build a rod, give H&H a try - you won’t come away disappointed.
Flyfish2002;
Welcome to the best of the best flyfishing sites. Drop by the chat room some evening just remember to wipe your feet and no cleats in the club house.
I’ve build 7 H&H rods so far. Gave 2 away as Christmas prsents.
Come on up to Michigan this August for the FAOL Fish-In.
Flyfish2002 Welcome,
Just recieved my 1st from “Hook&Hackle” today. Ron included a cap for free just because I told him I was amazed that they did the move and owner changeover and only had the short trouble time. I’ve bought fly tying stuff from them in the past and I can say they will have me for a customer for a while. Oh Yeah I got a 6’6" 2wt.,now all I need to do is gat my left wing working right so I can build it and go fishing.
Bill
REMEMBER the MICHIGAN FISH-IN
Not bad …
Bill got new cap and I got everything except three guide sets ON BACKORDER! Didn’t learn about the BO until the tiny package arrived in the mail, and there’s no date approximated for the remainder of the shipment. So instead of three new rods for the Fish-In …
Oh, well.
Trouts don’t live in ugly places
Betty, no excuse for that. If you are going to be in business, then maintain stock. Now, you 'trusted’them and they let you down. You will not have the rods for the event you wanted them for. No reason, no excuses, no idea of when, no respect for you.
To say “Oh well” should be more like “go to hell”. I would never go back to them. Never. You and the rest who order from any of the sponsors are friends of mine. Without you and the others like you, this web site would be pointless. Sponsors, for the most part want a ‘crack at’ you and pay us for the priviledge… which can be lost in a heart beat. Insult one of my friends, and you may find yourself gone. Is there anything I can do to help you? You need some guides? Put a post on here. Someone will have them. Send the bill to me, send the guides to her. This will not continue.
If you can’t trust one of our sponsors…
you can’t trust any of them.
Period.
“How long does it take to learn fly-fishing?
No one knows.”
Grand poo-bah
Betty…I may have enough single foots to do a rod…3 #2’s 5 #3’s and 1 #4’s…and two #2 double foots. No stippers tho…and what looks like about a 4 tip top.
I live in Liberty Mo…I can meet ya 1/2 way. You can have um for nothin
Also Betty…there is KK at 87th (Sante Fe Trail) and Marty…they have guides.
And Cabela’s…not a bad drive down 435 from Olathe.
Besides…I wanna cast some of the rods at the FI
Jerry
“The only thing worse than getting old is not getting old”
[This message has been edited by Buzz (edited 20 July 2006).]
You guys are incredible!
The only thing I got were the guides. The special cork grips (for the exotic wood reel seats, from the Mud Hole) are what’s slowing me down. I’ve still got three weeks till the Fish-In, and I’m being MOST optomistic that they’ll show up before, and I’ll still have time to get them done. If I work from the tip back … maybe by the time I get THERE, the cork will be HERE.
I don’t want to bad the H&H bunch. They usually come through, in time. They’ve been good sponsors of FAOL.
Hoping it’s only a few left over glitches to be worked out. Right, Ron?
Trouts don’t live in ugly places
Well then Betty I have a H&H short rev 1/2 well grip that is one of the best pieces of cork I’ve ever seen…you’ll have to inlet it (easy to do with an exacto knife) if your using an up lock’er. I’d have to have it replaced tho when you get yours…same offer as before.
Friday update.
Spoke with Ron on the phone this morning. The suppliers for the special cork grips I had ordered could not provide them to Ron. He has found a supplier in Strueble, has ordered the grips, and they will be here in a couple weeks (to which I have approved.) The Strueble cork costs more than the other, and he didn’t want to send something higher priced without my clearance. I’m very pleased.
Rons a good guy, with lots on his plate. And there’s still a few glitches to work out with the transfer of the company. (vast learning curve!! Bob made it look too easy!)
Just so you know.
Betty
Trouts don’t live in ugly places
Ron is a good guy and he is trying his best.
Most fly shops and rod building shops are in essence mom & pop operations. It is not only physically impossible to stock every item listed in a diverse catalog that attempts to meet our demand for unlimited choice, but also doesn’t make economic sense with respect to capital investment and carrying inventory. If we want the service and advice of the mom & pop shops, we need to understand and accept the physical & economic limitations of this type of operation.
I for one do and am willing to accept the “rules”.
And you would call that… what?
‘Good business’???
Yes.
I guess you must be right. It seems that many outfits do not bother to make sure their suppliers have things or actually fill orders. Back in the ‘old days’ this type of business was called ‘failure’. Folks got tired of only getting a percentage of what they ordered and went to the companies that actually did stock the things they advertised.
I see that times must have changed, as I have received emails complaining about my post and you also are most willing to promote mediocrity as well. Sorry for my unrealistic expectations. Just getting old I guess.
flyfish2002,
Sorry, but if it’s in the catalog, it should be in the inventory!
I was responsible for hospital inventories (individual hospitals and groups). The value of ‘stock’ as well as ‘non-stock’ purchases exceeded $50M annually. That does not include dietary, pharmacy or Capital Equipment. Our ‘fill rate’ was over 98% and that was not considered good enough. You tell a surgeon that his latex gloves, or tell the Intensive Care Unit that the specific IV requested, are out of stock!
Of course the importance of medical versus recreational inventories are completely different. However, the perception of ‘Customer Service’ is about the same. If an item is listed and you order it, it’s got to be there.
If H & H cannot perform the way you as a customer expect, they should not expect you to be a customer for very long. Now, I had a good experience with H & H. But if I had the experience described above, I’d cancel my order, return all products for refund, and cross H & H off my potential supplier list.
Allan
To date I have had only excellent experiences w/H&H.
A few years back I was a regular, though small, customer with a suplier which developed serious supply problems. Every order had back orders. Back orders took a long time to fill. Many orders were filed incorrectly. I went elsewhere. They are no longer in business, certainly not because of my lack of patronage (which was small)but I can imagine that my experience with them was shared by others. I figure there are too many folks out there who do want my business for me to fool arround with those who don’t.
That said – I do realise that in this real world sometimes “stuff” happens. I try not to judge someone on the basis of the infrequent bummer, but I do judge them on their response. The man who bend over backwards to make things right will generally find that I insist on meeting him halfway.
AgMD
JC I think you were right the first time.If the stock on something starts getting low order some in Dont wait till you are completely out.Fastest way to lose my business is to not have what I want when the business is supposed to have it.
Hmmm,
I had superior service from H&H when Bob was running it. I recommended H&H to several people.
Two weeks ago I ordered a St Croix blank that was in their “Specials” listing- and no word about order status so far. Just got an automated email confirming the order. I would have thought that anything in the Specials would be in stock.
Email sent to Ron@hookhack.com came back as invalid email address.
I guess I will phone today and cancel the order.
John
Made an small order last Thursday to H&H - box delivered with everything on Monday - always had great service with them
I also have had GREAT service with them. I ordered a group of items, two of which were on backorder. I called them to get an estimate, and they did tell me that the cork sealer I wanted was very slow going. Even with that, the items arrived in less than 2 weeks.