On Wednesday of last week I mailed my reel to Cortland Line Co. for repair. I sent it cushioned in some balled up newspaper and included the $10 for shipping and handling that I was told would be the total cost. Yesterday, Monday, the reel was delivered. Not only was it repaired, the company even returned it in a new reel pouch. Now I know the pouch is just some inexpensive corderoy material but the company didn’t have to include it. By the way, I’ve had this reel for about 20 years so it’s certainly passed the warranty period.
So I have to give a big KUDO to the Cortland Line Company for standing behind its product, going beyond the turnaround time, making the repair and the overall customer service that was expected.
Allen - It is always great to hear these kind of stories, and especially from one of my favorite suppliers of fly fishing gear. With some hesitation, I sold my old Cortland Crown (made in England) fly reel this spring. Betty Hiner bought it and I am sure she would be comforted to know she has a lifetime product built by a company who will stand behind their wares. I have over 20 fly reels and as the saying goes, if you know how many you have, you don’t have enough. Again, good news and you are right to share it. Jonezee