Orvis' turn around time is quite variable,from my own personal experience . Had a bamboo rod in to get work on and got it back in less than 2 months .which is four months better than most. had a graphite rod in and it took much longer. go figure. have to say, I was very satisfied with the work done. You, unfortunately , may have hit them at a busy time or someone ticketed incorrectly.
Hope you have it resolved soon.
Best,
Steve