My experience with Winston customer service has never exactly made my socks roll up and down, particularly since the company restructured and got rid of the bamboo guys. They do their job and not much more. Not what I expect from a company selling at the price point they do. I love my 3 green sticks (especially my BIIx 5 wt), but will doubtfully buy from them again unless they can give the impression that they are not a company in decline. I hope they can stabilize the ship.