Originally Posted by
Eric-WD
I would email and explain that lifetime means life time and that you expect them to stand up behind it. the reason I would go with email is that any responce will be in writing. you might also include a link to this thread.
Eric
I find a nice email explaining that you believe you likely talked to a new hire. You find it hard to believe or expect such a fine company as theirs would use such a deceptive practice. And explain to them exactly exactly what you believe you bought and exactly what you expect them to do about it. The link included will help. I also find including a CC to the states district attorney, consumer affairs office, Better Business office, etc.also generally gets a response. 
Let No One Walk Alone
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