Quote Originally Posted by flyguy66 View Post
THE standard of customer service for email is a 24-hour response time.
The standard for ANY company is "Do it right the first time"...but how many of those have you seen lately???

FARRRRRR too many "small" companys ( in various fields of endeavor) that emply 2; 3 or 4 employees that by the time "orders" are actually filled and ready to ship...deliverys are made ( UPS..etc) and checked...material thats been delivered is put "on the shelves"...telephone calls are taken and maybe orders taken by phone; email questions are answered and also email orders are printed to be filled the next day...to "get around to it"..that is answering emails in 24 hrs.

I deal with SOME..that you wont get an answer back from for many days. If sent on Monday they will TRY and reply to you by Friday... THATS the nature of the business!