Yeah there is a lot of great customer service, But you definately pay for it when you first buy the product.

I do agree though, Nothing like good customer service. I had a vice issue a little while back, the sleeve around the jaws cracked. Lifetime warranty so I E-mailed them and all I have to do is send in the jaw/handle part for replacement not the whole thing. And I would just have to pay shipping one way which would only be about 2.00. They said it would be back to me with in about 3-5 business days. I like that kind of service....Still haven't sent in the vice though