Had similar experience at my regular bank many years ago. Went to drive up window as usual and cashed a check. Was short changed $20.00. Always counted my change before I left the window. Did so in front of the cashier and then she said she couldn't check it right then. Went in to see the manager and he said they'd have to wait till the end of the day and check the drawer. He called me after close of business and apologized and said I could come by and pick up my $20.00. Told him I already was there once and didn;t get it; so, figured it was only fair that they delivered it to my house. Danged if the manager didn't show up at the house about fifteen minutes later with my $20.00 and another apology. Still used the bank after that and still always counted my money before leaving the bank and made sure the cashier noted it. Funny thing is, at that same bank, I once was gifted with $20.00 extra and immediately pointed it out to the cashier and gave it back to her