Sounds to me like the gent had another half day booking and was reluctant to stray too far from the barn. I would let the shop owner know of my experience and judge my further action on that response. In any case, if the response is not satisfactory, I'd not use the shop and service in the future. I would not post a negative review . The misdeeds of ONE guide does not indicate the general attitude of the entire staff. It was once sagely written ( loosely quoted) " if you're happy with our services, tell your friends. If you're not happy, tell US". Chances are, if the /your guide persists in his "ways", he'll either see the light or be gone, in which case all should again be well with this shop.

Mark