I lost a strap off of my flippers while tubing in Colorado last summer.Called Orvis to buy another srap and was told they would not sell me a strap but would send me a new set of flippers at no charge,and they did.They wanted me to mail my old ones back,which I did.I thought they were more than fair with me,and I dont have hardley any Orvis products.Seem like a good company to me.