holy $^&!..... TFO is awesome

[phatkid248]

not too long ago i posted a topic about the grip on my ticr peeling away. well the next day, someone in my house decided to move the rod, and accidently snapped a tiny piece off of the tip of the second piece of the rod. i figured that i should send it back to tfo so that i have it for the end of the season fishing.

anyway, i sent it back last wednesday, and got it back today. not only was it incredibly fast, but i also had the pleasure of opening up the box and finding a completely new rod... not at all what i expected. this is by far the best customer service that i have ever seen, and i know that the next rod that i buy will most definitely be a tfo. they are an excellent example of the quality of this site and all of its sponsors. Thanks LF and JC for running such a great quality site.

[This message has been edited by phatkid248 (edited 12 August 2005).]

The last time I had something happen to a rod it was a St. Croix that I stepped on. It was a 3 year old rod. I took it to the dealer and walked out with a new one. Only had to use the lifetime warrenty once and it was my own fault.
Made right, made here.

[captgordon]

My experience with TFO has been exactly the same as phatkid. Great bunch to do business with.

[dleo6446]

Not only are they a great bunch to do business with, but I still can't get over the quality of the product they sell. For the money, very hard to beat anywhere.

[SW Ladyfish]

Hmmm...

Yep, the TFO warranty and customer service is outstanding. However; I can't get it out of my head that there should not have been an issue in the first place.

Just my thoughts...your mileage may vary.