Kudos to Stonfo

[herefishy]

I somehow lost the little magnetic pick that allows you to pick up hooks out of my Stonfo hook box, so wrote them asking if there was anywhere I could get another, and within a day here's the reply that they will send me one - free.Sounds like this newish company is really trying.

[gqualls]

Customer Service ........ when you are on the receiving end you never forget it. Glad things worked out so well.

[Marco]

I'm of the "strange bird" genus. I don't praise customer service, I EXPECT IT. Warranty issues notwithstanding, I expect NOTHING for FREE and I don't WANT it for FREE. I want the business I chose to deal with to STAY in business and it won't if they stay hostage to " it's a great place cuz they sent me somthin for nuthin".
Herefishy, I'm sure you would have posted similar kudos had Stonfo replied to your request instantly ( VERY important), stated a cost and a "reasonable" shipping charge. I'm also sure you weren't expecting "FREE".
About a hunnert years ago, I lost/broke the tip section of my FIRST Eagle Claw, YELLOW fly rod ( $ 15 max). I sent in the butt section in hope that a match could be found. They sent me a complete new rod .I was astounded. Were it MY fly rod company, I would HONESTLY have written back "we're very sorry, but that product line has LONG AGO been discontinued and parts are no longer available. Needless to say, I appreciated the gesture but.....................I am also a businessman .
There are MANY other ways to build good will.


Mark

[herefishy]

That's essentially what I was saying Marco, my hope was just that I could get the part, never dreamed it would be free.