St. Croix these folks are a fine bunch......

[Newfoundlander]

.......I'd just like to thank St. Croix.......I had a fly reel that never really worked from the get go.....So I emailed this company and without hesitation my concerns with the reel were looked into and then a new reel was shipped out to me free of charge without ever having to mail the reel in question back to St. Croix for there inspection.....
I'm not suggesting that this is their normal policy....but in this instance this was a business characteristic that you don't find too often in todays world....Not to mention the reel in question was a year old......I never made reference to the idea of being sent another reel as a replacement either....not once in my letter did I suggest or hint to the idea of receiving a replacement......
It was something that was done purely on the part of St. Croix and a stand up gesture that won't soon be forgotten by me....
That gesture to me was really unmeasureable and just so very trusting.....
Five star ***** company in my opinion.....


Mike

[J Castwell]

Thanks Mike, they have been a supporter of FAOL for many years and we are proud to have them.

[Jackster]

You mean these folks?


Imagine the pleasant suprise I got seeing this while thumbing through an old National Geographic.

[Chuck441]

I have not needed St. Croix's customer service much over the years but, when I have contacted them, I have found them to extend themselves for the customer. I always have St. Croix rods in my stash for two reasons: they're excellent rods, and they appreciate every customer.

Chuck

[Newfoundlander]

This is something I have just discovered that is to say their obvious appreciation for their customers..........quality absolute....My buddy fishes with an AVID 6' 3 wieght for atlantic salmon and I have never seen him struggle to land his salmon in a timely fashion......

Mike

[Humber Brad]

Wow....this guy is a fan of Lee Wulff, I take it?

I haven't seen you on here in ages, where have you been hidin', Mike?

[Newfoundlander]

Yeah he talks of Lee often.......He definitely has a great respect for the man.......


I don't know.....LOL.....I have a really short attention span.....always spreading myself over my many facets, LOL......
One minute I'm here for a spell the next minute I'm consumed by something else......

To much to get involved in.....and so little time in the run of a day to cover it all......

I check in from time to time.....never really jump in though...........just look around and check out the boards.......



Mike