Scientific Anglers
Apparently the last time I serviced my SA System 2 reel I lost a small part, the drag knob lock ring.
I could have lived without it but I sent them a e-mail asking about how go about getting a replacement.
A week later, not only did they send me the missing part free of charge, but they sent an extra for the next time
So here is a public thanks to 3m Scientific Anglers for their fine service
The simpler the outfit, the more skill it takes to manage it, and the more pleasure one gets in his achievements.
--- Horace Kephart