I don't normally complain about poor service but this time I have had it. I placed an order on-line the middle of March and did not hear any responce so I placed order again March 30th and called Ron on Friday the 31st and he said he would check on it and call me back if there was a problem. On April 3rd my credit card was charge so I presumed my order was shiped. On April 11th I e-mailed I had not received order. Received reply 2 days later saying the order had been shipped the 3rd. Waited until 17th and still no order. E-mailed again and received answer this morning he did't know how his computer screwed up showing it as shipped when the merc. has been on back order since Feb. It is just a simple order for Pac Bay snake guides. The order is only $29.00 so it not the amount of money but the whole process. Hope he gets it worked out as I have been a customer for a long time. This time I am going to give him the benefit of doubt.