If you have a problem with your Explorer or Windows when you call the Company your not going to talk to Bill Ford or Bill Gates. I posted a question on the Rod building thread concerning signing a blank I'm building. On a whim I got a hold of Batson's 800 number. After I explained my problem the receptionist put me on hold and Cary Batson came on the line. We talked for probably 15 minutes about everything from Steelhead fishing to rod finishing. I hope these people never get so big that they forget that some people want to talk to real people with real experience concerning the products they sell.
It's kind of like sending an E-mail to Faol and getting a reply directly back from JC or Deanna.

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"Illegitimus nil Carborundum"