and to JC and LF. After several attempts at tryng to find some answer to a DVD failure with no response from H & H, Ron did e-mail and we've worked through a satisfying conclusion. Since I had posted my complaint here after not hearing anything, I thought I should do a "make-good" since Ron did one for me. We're now at peace. Even in my frustration I never wished Ron nor H & H any ill will. JGW