From the owners side of the question. Yes that is not the way to handle it. When I owned a one hour photo and camera shop we would get customers all the time buy their cameras at Wall Mart and then come to us to figure out how to use them. We helped them because we might get the film processing. But the times I had to bite my tounge was when they would come in with the film jammed in the camera and Wall Mart couldn't remove it because they had no darkroom and we would remove it for them and then they would take the film and say they were going back to Wall Mart because I was too expensive. Go figure.