I wish all companies did business this way. I finally took the hint and tried these folks after reading about them here. Their service is terrific. The site easy to navigate, they shipped promptly, and the shipping cost was very reasonable. I ordered late on the 12th and had the dry fly neck on the 15th. I work in the air express industry, and I was very favorably impressed. I still like browsing flyshops, but this was cheaper than driving there, not finding what I needed and spending too much on "junk" that I didn't need.. I sent an email complimenting them on their efforts, and a couple of hours later- had a thank you sent back, from Bob Ellsworth. Well Done!