Jeff,
When I started, the guy taking my "paltry" $300.00 suddenly said he'd be right back, then came back & told me he had to take a call from one of his "high-dollar" customers, then proceeded to tell me about the thousands the guy spends. His attitude was clearly "bring big bucks or don't waste my time". Luckily, another man took over & the guys in that shop would stand there & demonstrate knots, etc...REGARDLESS whether I spent a dime or not! Quite a change & that welcome pulled me back in there after I had refused to return until I heard of the change in management. Sadly now, this large store has tremendously downsized the FF department...toobad, as flyfishing is growing in this part of Ohio.
Mike