Bob's great help
I screwed up the reel seat on the new rod I was building. Eded up really messing up one part of it.
Contacted Bob and Hook and Hackle and he not only found what I needed, only off the invoice date, but is replacing it free for me. He states that I am a good customer.
I think he is a great guy.
I just wanted to brag on him.
Rick
Bob has done the same for me in the past.
Last year upon breaking a second blank, he overnighted a new one to me. No questions asked. Plenty of time to build the rod before my trip
On another occasion, he sent me two reel seats by mistake. When I called him about it, he told me to just hang on to it for my next project.
The simpler the outfit, the more skill it takes to manage it, and the more pleasure one gets in his achievements.
--- Horace Kephart
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