Quote Originally Posted by TyroneFly View Post
With slim margins these days some mom and pop brick and mortar shops don't get it. They may not be able to compete sales price wise or give wide in-store selection, but they can win customers through service. Respect customers and going the extra mile easily wins out over impersonal Internet shopping. It starts with owners having a passion for what they sell and insisting the same from their employees.
Came the force of the internet. The short version for me was, customer value went down, the rent went up, the space is still sitting empty over 5 years later. My service is now spare room operation with acceptable margin. Uncompensated services offered to customers has been cut by about 95 %, every coin has a second side.