I suppose sporting supply companies have had the same business problems as with many other smaller business corporations, finances, overhead costs, keeping on good skilled employees, wages and who knows what. When I send something off for repair or warranty adjustments, I plan on doubling whatever time frame they give me. Obviously when it does not take "forever", I'd rather it be done right and I'll suck up the extra time. But what will get me real upset and my vital juices going, is when it takes a long time and the results are shoddy.