GGH - glad that you took the time to write about your experience. My attitude is it doesn't take any more time to say thank you then to complain. Last night after eating out with my wife I stopped at the front reception desk and asked to speak to the manager. Told her that I'm sure she hears something when a complaint is coming so she should also hear about the good things. Told her the barbecue ribs were excellent and the best we've had in a long time and our server (mentioned by name) was also excellent. She thanked us and said she would let our server know. Courtesy doesn't cost you more then a minute or two.