Oh, my goodness! Haven't you played fair/nice long enough? They'd be (the guide shop) hearing from me EVERY single day till this is resolved. Probably multiple times a day. Again, help me out here ... how is it up to UPS to make right what a guide messed up? Let them "make it right" with the guide shop AFTER the guide shop makes it right for you. Now. Today. Or sooner!
(goodness! getting old makes me prickly!)