that kind of BS is inexcusable. A similar type of thing happened to me a few years back with Feather Craft - and the response was poor, the impression given that it just wasn't a matter worth worrying about. Needless to say, I wouldn't consider giving another penny of my hard-earned money to them. Not that they care.

I don't know what it is with fly shops... I've had more poor customer experiences at fly shops than at any other type of specialty sports shops.