When I lived in LA years ago, I shopped at the Bob Mariott's store. A few months ago I placed a big order of rod building and tying stuff, and when it finally got here and I opened it up, it was clear that customs had rooted around in the box and the loon uv kit I had ordered was slit open and the light and one tube of goo had been taken.

I sent a nice email to Marriott's explaining the situation, that I recognized it was clearly no fault of theirs, and did they have insurance of any kind, and they promptly sent me a new set at no charge.