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Thread: Bob Mariott's is now on my no-go list

  1. #1
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    Thumbs down Bob Mariott's is now on my no-go list

    Discovering one of my most important fly tying materials may be gone forever, and trying to stock up while I still can. Bob Mariotts had it listed in stock, so I ordered 15 packages. This being 2014, I figured that if the inbox takes it, the inventory exists. Shipping was $7.50 for about $30 worth of stuff, not great but not a big deal.

    Go away for the week for work.

    Return to an email stating that they only had one package instead of the 15 I ordered, they have refunded 14/15 of my base price and sent the one package. For which they billed me $7.95 in shipping. I now have spent 10 bucks on a 2 dollar package of tying material.

    Not worth sending back, but I won't be buying anything else from them.

    If they are even there any more. This morning, THEIR website is gone from my internet.

  2. #2
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    W
    hat were you ordering so I know not to order? Same thing happened to me with Wapsi thread.

  3. #3
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    Marriot's is within driving distance for me (100 miles+-) I only go there if I have something else to do down the hill. They do not appeal to me that much. I met Bob once. I told Jim and Deanna I was going there and Jim asked me to hit him up about becoming a sponsor on FAOL. I did that. He was congenial but not receptive to the idea. Told me no without even knowing how many thousands of fly fishers are on this site. Jim
    I'm either going to, coming from or thinking about fishing. Jim

  4. #4
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    Update: They apparently read their emails. They replied that they were apologizing, and refunding the shipping costs to my card. Made me a lot less PO'd, but they should have thought through the process beforehand.

    I was buying glo bug yarn of a particular color.

  5. #5

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    I have a "hunch" that once humans got involved...the right thing was done.

    A computer was involved ...an order was placed...the order was generated for whatever...15 vs 1...the computer did what it was supposed to do...and at that point no human was involved...I suspect that a phone call would have solved this issue.... before this thread would have been started.

  6. #6
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    At least you got a response. I was having issue with their check out page. E-mailed and never heard a word back. Now I just don't bother going there.

  7. #7
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    Maybe it might be a good idea to let Dustin Carlson or Steve Jensen know about this, since Fishwest Inc. has taken over Bob's Shop:

    http://www.affta.com/2013/05/23/fish...-holdings-llc/

    I have taken the liberty of forwarding this thread to the Manager there (at Bob Marriotts), who is a friend...


    PT/TB
    Daughter to Father, "How many arms do you have, how many fly rods do you need?"
    http://planettrout.wordpress.com/

  8. #8
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    I have had the same problem at other places. In fact, last week I ordered a fish eye box from a web fly shop. I was auto charged via credit card. I kept asking for shipping confirmation. My emails were not answered. The phone went to voice mail. After nearly 2 weeks I was notified that the item wasn't in stock and Amy credit card would be credited back.
    It is very irritating.

    It is not a computer thing (they can keep track of inventory better than a person). It is not a person problem.

    It is a business problem. Having a passion for fly fishing/fly tying doesn't mean you are a businessman. It doesn't give you an MBA, doesn't teach you accounting or even business principles.

    Again, my experience was not with Mariott's, but a different "store".
    Last edited by Byron haugh; 04-15-2014 at 12:52 AM.

  9. #9
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    Having a passion for fly fishing/fly tying doesn't mean you are a businessman.
    Thread winner.

  10. #10

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    that kind of BS is inexcusable. A similar type of thing happened to me a few years back with Feather Craft - and the response was poor, the impression given that it just wasn't a matter worth worrying about. Needless to say, I wouldn't consider giving another penny of my hard-earned money to them. Not that they care.

    I don't know what it is with fly shops... I've had more poor customer experiences at fly shops than at any other type of specialty sports shops.
    To the simpleton, proof does not matter once emotion takes hold of an issue.

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