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Thread: Bob Mariott's is now on my no-go list

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  1. #1
    Join Date
    Mar 2000
    Location
    Colorado
    Posts
    2,047
    Blog Entries
    12

    Thumbs down Bob Mariott's is now on my no-go list

    Discovering one of my most important fly tying materials may be gone forever, and trying to stock up while I still can. Bob Mariotts had it listed in stock, so I ordered 15 packages. This being 2014, I figured that if the inbox takes it, the inventory exists. Shipping was $7.50 for about $30 worth of stuff, not great but not a big deal.

    Go away for the week for work.

    Return to an email stating that they only had one package instead of the 15 I ordered, they have refunded 14/15 of my base price and sent the one package. For which they billed me $7.95 in shipping. I now have spent 10 bucks on a 2 dollar package of tying material.

    Not worth sending back, but I won't be buying anything else from them.

    If they are even there any more. This morning, THEIR website is gone from my internet.

  2. #2
    Join Date
    Nov 2004
    Location
    Boise, ID and Running Springs, CA
    Posts
    84

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    W
    hat were you ordering so I know not to order? Same thing happened to me with Wapsi thread.

  3. #3
    Join Date
    Mar 2008
    Location
    Mojave Desert CA
    Posts
    2,028

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    Marriot's is within driving distance for me (100 miles+-) I only go there if I have something else to do down the hill. They do not appeal to me that much. I met Bob once. I told Jim and Deanna I was going there and Jim asked me to hit him up about becoming a sponsor on FAOL. I did that. He was congenial but not receptive to the idea. Told me no without even knowing how many thousands of fly fishers are on this site. Jim
    I'm either going to, coming from or thinking about fishing. Jim

  4. #4
    Join Date
    Mar 2000
    Location
    Colorado
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    Update: They apparently read their emails. They replied that they were apologizing, and refunding the shipping costs to my card. Made me a lot less PO'd, but they should have thought through the process beforehand.

    I was buying glo bug yarn of a particular color.

  5. #5

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    I have a "hunch" that once humans got involved...the right thing was done.

    A computer was involved ...an order was placed...the order was generated for whatever...15 vs 1...the computer did what it was supposed to do...and at that point no human was involved...I suspect that a phone call would have solved this issue.... before this thread would have been started.

  6. #6
    Join Date
    Jan 2005
    Location
    Golden, Co. USA
    Posts
    773

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    At least you got a response. I was having issue with their check out page. E-mailed and never heard a word back. Now I just don't bother going there.

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