Similar experience years ago. Cortland bought out Rodon rod building parts. I needed an end cap for a fighting butt. called Cortland and got connected to the repair dept. guy took my name and address and said he would look into it. I kind of forget about it. About a month later a package arrives with an entire reel seat, fighting but and a spare end cap with a hand written note that said Sorry it took so long but I found these in a back corner,, hope they work. i call back asking what i owed and they said it was just part of the service.