unfortunately, Only Dan Bailey services Vivarellis in North America. I recommend you tell your story to them. They should help you. They have helped me when I've had minor problems with my reel. I have used both reels you mentioned. Did you know that the Thinkfish Bold has a 2 year no fault warranty. Aless costly reel is the Italian made ATP 37 graphite. it has 8 drag settings and is very similar to the Vivarelli. It cost about $150.00 and comes with 2 spools.
A PM was sent to me but I'm unable to send a reply to the sender.