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Thread: StraightTalk Wireless Service

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  1. #1

    Thumbs down StraightTalk Wireless Service

    Friends: We purchased StraightTalk service online.

    The phones were shipped to us with SIM cards installed. Our port request failed because US Cellular - our current provider - issued a separate ID number to our accounts with a billing upgrade. I updated the information after speaking to US Cellular and port request was successful. Was assured
    by StraightTalk that our phones would work.

    Woke up, both phones didn't work (US Cellular and StraightTalk.) After 3.5 hours of phone time, find out that SIM cards we were issued were for a GSM network not covered in Omaha, that they need to ship new SIM cards, 3-5 days. Called and explained that this time without service represents a risk to our family and demanded overnight shipping or near to it. Escalated twice. Was informed process was automatic. Asked what they recommended we do about the risk this situation presented.

    They could not give me any recommendations because it wasn't part of their procedure.

    Explained my voice, although just one man, would be used to voice to all friends and family possible about this experience, and that if there was a manager available that could speak to me and try to work something out, it wouldn't have to be that way.

    The manager I spoke with said, "There's nothing I can do. Have a nice day."

    Obviously, this product is about price, not customer experience. Mine may have been a one-off. Make your own decision, but I do not recommend StraightTalk.
    All men are equal before fish.

    -Herbert Hoover

    Spare Time for Fish

  2. #2
    Join Date
    Jun 2006
    Location
    NE Gwinnett Co., GA
    Posts
    4,908

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    I believe the old customer service formula says a happy customer will one average tell 7 other people; an unhappy customer tell everybody. There is a brand of fishing rods with very good reputations I will never buy because the final answer I got from the president of the company was "the warranty was for the lifetime of the rod." I don't know of my of my friends who fish those rods either.
    It's easier to fool people than to convince them that they have been fooled. Mark Twain

  3. #3
    Join Date
    Aug 2007
    Location
    Tullahoma, TN
    Posts
    2,496

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    I have a "Trac Phone"! You can call me and I can call you! That's all I need (although my friends tell me I need more!!). Very little advertisement for Trac Phone, no hype or wild a.. promises. I like it! Owned by one of the richest men in the world, go figure??!!

  4. #4
    Join Date
    Oct 2004
    Location
    COQUILLE, OREGON, U.S.A.
    Posts
    749

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    I have a Trac Phone also. Has served me just fine for three years.

  5. #5
    Join Date
    Jul 2012
    Location
    Paris, TX
    Posts
    379

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    I've had a Trac Fone for years. It's all I need.

    Bob9

  6. #6

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    Ditto the Tracfone. Can't beat it for less than $7 a month and no contract. I've been thinking of upgrading to one of the Tracfones that you can surf the web with. Have any of you had any experiences with these? They apparently have Wi-Fi and 3G both available on them.

    Dave

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