Hi Bob and welcome to FAOL.

I'm a little confused here. The Tracking number - did they supply that number to you? Or are you saying they haven't yet replied with that info?
Sounds like this has all been via email.
If so, try calling them...

It seems to me that someone needs to contact the carrier ( U.P.S. - U.S.P.S. - Fed Ex, etc. ) for proof of delivery and then if need be, submitting a claim, if the package was insured.

If they won't respond and if you paid with a credit card, I know I'd be calling my card company p.d.q. If you can get the card company to reverse the charges, I'd bet the vendor will be trying to get a hold of you, rather than you trying to get a hold of them.


Good luck with this, Dave