I own St. Croix rods for many reasons, but their customer service tops the list. I have sent just about every St. Croix back for repairs. Never any hassle. It is only $30 for a new tip for their rods (regardless of model) shipping included. I wouldn't take Winston's cs personal. They have been in the business for a long time and know the value of every customer. Contact them again and let them know your let down and give them a chance to regain your support.

Loufly