Orvis Silver Label Rod

[BigCasino]

I'm sure someone other than me purchased an Orvis Silver Label rod. I can't remember what they cost new.

Here's why I need to know. I broke mine, and Orvis has now said they can't fix it, and since they don't make them any longer, they want to replace it with another rod.

What ****** me off is that they offered to replace it with a Clearwater Rod. Not what I consider fair, but I can't remember what I paid for it new. I bought it at a Bass Pro Shops about eight years ago and thought I paid about $250, but I just can't remember.

If someone else purchased such a rod and remembers the cost, please post it so I can tell Orvis what I will take as a replacement for the broken one. This may change my opinion of Orvis.

Thanks.

[This message has been edited by J Castwell (edited 11 February 2006).]

[Fly Goddess]

I would scream at them. Silver label was the middle of the line with TL being top and clearwater being lower. When they did make them, the price was up there. I would demand a Power Matrix (being the middle line now) No way is a clearwater equal, although a good rod with full warranty. I did learn from working for the company, make a little noise and they will come through "the customer is first and always right".
I could tell things people returned and they okayed, that I would have said you got to be kidding.

[dudley]

Let me get this straight.
They are going to give you a free new rod to replace an 8 year old rod that you broke though no fault of their's?
And you don't consider this fair?
You ARE a lawyer

------------------
I never lost a little fish-
yes, i'm free to say
It always was the biggest fish
I caught that got away
...Eugene Field

[Fly Goddess]

You bet it is fair. The warranty is unconditional and 25 years. I am sure that it is reflected in the price. But I would ask for the replacement value and don't settle for what they try to pass off. If I break my TL (not the TLS), I expect to be replaces with a T3---equal price at time.

[idahofisher]

Call Orvis, explain the situiation and tell them what you paid for the rod.

Ask them to replace the rod with a TLS series rod. These rods are about equivilant to the price you paid for your broken rod.

Orvis is usually pretty good about making customers happy.

Rob

[The_Sib]

My Orvis Silver label 7'11" 6.0 flex was
$240 ( on-sale ) in 2001. I think that the regular list price was in the $275 range.

You may want to ask them to trade-up
(if you kick in some dough )

[dudley]

I may be way off here, but maybe the blank technology of todays Clearwaters is equal to the Silver Labels of 8 years ago.
I know this has been the case with other rod brands.

[nick0danger]

i would wont 1 up from clear water myself.

Not to hijack the thread. What i see happens at my shop is people by the old rods that are no longer produced like the winston ibis and use it for a bit, than either high stick the rod to break it or break it intentionally. In that case i think they should take what they get you bought an old rod for a good price you get a comprably priced rod.

[Fly Goddess]

nickodanger is right about people abusing warranties, that is why Orvis changed theirs from free to any rod marked 2003 with a $30.00 repair. As far as the new clearwaters being better, I haven't seen that other than the coating on them now. You say the rod was $275. new which was a lot then and I do fee the TLS Power Matrix is an equal replacement. You have what was a middle class rod(for it's time) why settle for the entry class (clearwater)?

[Marco]

Hey there BC,
I broke my Silver Label about 2 years ago( got it as a gift so I don't know price) and Orvis replaced it with a Trident TLS of same length and wgt. I have NO idea if that was a "fair" replacement. At the time I was glad to get the new rod and didn't question the deal. Does anyone know if this was "fair".I am however happy with the Trident TLS.

Mark
PS: Didn't mean to hijack your thread BC