So my Dad has an ancient Martin automatic reel, that he's been using for a long long time and recently something broke inside of it. My Dad took it apart and found out what he needed and called up Martin. The woman he spoke with said that they no longer carried parts since it is an inexpensive reel and that all she could do was send him a new one. Pop almost fell out of his chair when he heard that. The newer Martins list for around 30 bucks and I'm surprised that they would just replace an out dated model for free at the drop of a hat.
Cheap or not it's good to see that some companies will do this.