I bought a Topwater 3/4 wt rod and reel a few days before Christmas and UPS shipping was free. Albright shipped within a couple days of my order, but it took 12 days to get here once UPS got the package. Still it was free so no big deal. I did email them a question after my order and they got back to me within a few hours. Overall great service, I'll buy from them again. Pretty nice outfit too, especially for the price. It came with a rod sock, tube, and reel case.