OK ... we're dealing with electronics, cyber space, machinery, and ... lo and behold ... PEOPLE. Sh*t happens. Everything fails at one time or another, usually when we are expecting so much more, and it's about US! Give the company another chance. Have someone closer contact them and explain the problem. I'm going to guess something somewhere just got screwed up ('spose?). See what, if anything, they're willing to do to remedy the problem. The sponsors here on FAOL are a great group. They're not going to intentionally ignore you.