Poor service

[Normand]

where do all of the assumptions come from?? we dont even know what rod manufacturer the first post is even talking about

[Betty Hiner]

Well, we know it's a rod company ... we know it's a sponsor ... we know Mike didn't get any response ... we know he's upset ... we know he's a far, far ways from this big island.
Throwing out ideas isn't usually thought to be wrong. Any help we can be to get Mikes message to the company, and get their message back to Mike, sounds like a plan. That's what family does.

[Mike Thomas]

Hi Guys, thanks for the response and Thanks very much for all the great guys and girls here at faol who offered to phone or cantact the company for me. This site and the people on it rock!
I have decide to buy a rod from Airflow that is available here in NZ. It is made in china but seems to be a good rod.
I would rather have bought the American rod as I have one of the companys rods and I love it and they are sponsors of faol. I understand that sometimes thing just go wrong and that is the main reason I have not named the company involved, but I do think if you use a "contact us" link on a companys website you should be able to do just that. I do not expect an instant response but I do expect a response, I have tried more than once and have so far waited for a response for almost 4 weeks. I have bought a fair bit of stuff from the web over the years and I think most U.S. companys are great to deal with and always seem to go that extra mile to get me what I need.
Anyhow when I get the new rod and get to give it a go I will let you know how it does.
Thanks.
All the best.
Mike.

[anglerdave]

Mike

I think you made the right choice buying from an NZ company. Kind of like us here in the states buying American rods. Helps the countries economy. Good luck with your new rod.

Dave

[flyguy66]

I'm with you, Mike. When I hit a button that says, "Contact Us," I should be able to contact them. That doesn't seem to much to ask, now does it?

Unfortunately, asking anybody to actually get much of anything right the first time seems unreasonable to most Americans nowadays. And saying so seems rude to even more. We don't want our fairytale disrupted.

And we wonder why the Chinese, Koreans, and Europeans are cleaning our clock...

[Big Bad Wulff]

If you sent an e-mail and it didn't go thru, your service would send it back to you stating it did not go thru. Sounds like they got the message to me.

[rtidd]

As an IT dweeb, we deal with all kinds of spam for our contact us forms.
Our receptionist hates all the Viagra and other nastyness that she has to weed through to find actual requests and forward them to the right sales person. It's a fine art to be aggressive at killing spam, and not blocking real email.

I need to go back to my own company and insure that an autoresponse is sent to the customer on receipt. We do so here at FAOL for articles that are sent, to let the member know we got it..

Of course in a sales environment this would have to be implemented AFTER the junk filters did their thing. Or you send out a "got it" message just before you throw away the 'spam' or in this case false positive id of spam.

You may however want to PM Dee to let her know WHICH mfg screwed up.
If they need to fix something, FAOL would like to let the mfg know there is an issue.

Thanks.
--Ron--

[LadyFisher]

Thanks for the info Ron, helps us all. Mike did let me know who the company is, and I have notified the proper person. They did NOT know they had a problem, so Mike did a good thing.