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  1. #1
    Join Date
    Dec 2003
    Location
    28433 N State Lamoni, Ia 50140
    Posts
    3,916

    Default Computer problem

    Our computer at home got a Trojan virus on it. Probably from facebook.
    Having great problems with virtual memory.
    Can't open any programs becasue the virtual memeory is full.

    Need to get a comuter guru to look at this.

    I will not be online very mcuh until we get this fixed.

    Rick

  2. #2

    Cool Help!

    Okay gents, how about one of our teck-no-geeks giving Rick a hand please?

  3. #3
    Join Date
    Jul 2007
    Location
    Wisconsin
    Posts
    1,731

    Default

    Rick, I'm far from a guru but do know that you can run a free virus scan at places like McAfee or Norton. Sorry that I can't be more of a help, but go to their web site if you computer will still allow you to go to a site and run one of their free scans. Invest in a current virus scan software package to protect yourself. Good luck with a real pain, hope that things work out for you.

    Rick

  4. #4
    Join Date
    Sep 2005
    Location
    Fort Worth, TX USA
    Posts
    209

    Default

    Rick,

    Trojans are nasty and there really isn't a nicer way to put it. Getting it resolved is going to be painful, but it is something anyone can do.

    First, if you have another system or a friend with a system you can use you'll want to get a virus scanner rescue disk. This allows you to scan your system from a bootable CD and should get around any virtual memory issues you are having. If you don't have a rescue disk you'll need to try and visit Norton or McAfee as suggested and run their online scanner. Problem is many trojans prevent you from accessing such sites which prevents you from using these tools. Norton's is available at http://security.symantec.com/sscv6/WelcomePage.asp . Just to mention normally the media you get when you buy an AV scanner is a bootable disk which acts as a rescue disk in situations like yours.

    Second, once you know what the Trojan is you can see if your AV solution of choice can remove it. If it does great you are set and can move on. If not you can PM me the details and I'll research it and supply you with removal instructions. Normally these are little involved but like I said anyone can do it. If however this is one of the really nasty trojans the only solution may be to completely flatten the system and start over. This will of course require backing up your data and then either installing the OS and applications from scratch or paying someone else to do it depending on your comfort level.

    Finally, once you have you system clean keep your AV solution up to date and running at all times. Presently I'm using the new Microsoft Security Essentials and it works at least as well as Norton if not better and is free. Sadly it doesn't offer "rescue" functionality or I would have suggested it for your situation.

    Hope this helps and feel free to PM me with any questions.

    Brian
    Microsoft Certified Systems Engineer (MCSE)
    "My father was very sure about certain matters pertaining to the universe. To him, all good things - trout as well as eternal salvation - come by grace and grace comes by art and art does not come easy." Norman Maclean, A River Runs Through It

  5. #5

    Default

    One thing to remember is that you have to check the scheduled tasks. Many viruses will schedule a task to spread itself from your PC. Delete any scheduled task that you did not create yourself. You may not be able to clear the virus completely if you leave the task.

    The Scheduled Task manager can be found in the control panel.
    Glenn

  6. #6
    Join Date
    Mar 2005
    Location
    Nashville, TN. USA
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    4,109
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    Default

    And of course, nake sure that it didn't make any hidden files. Make sure that it didn't/doesn't hide itself in your backups (if you have any). Check cookies and temp files, especially for things that won't let you delete them.
    Spybot Search and Destroy is good.


    Ed

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