I sent my older pack back in to WJ because some of the zipper pulls had broken and all I was out was the postage to them and they sent the pack back to me totally refurbished - it looked like new. Customer service is a big deal, especially when we shell out the bucks to buy something we think should perform well. WJ is on the top of my list for any type of fishing "pack", and I've now owned four total and can't wait to get the new "Current" mag pack.