I recently made a somewhat small order with the guys at Hook and Hackle. After the order arrived I found that there were a few miss shipped items. They were wrong color and wrong size type errors. Being picky about the details like any fly tier I gave the guys a call. Not only were they the nicest people you would ever want to talk to but they apologized for the inconvenience , quickly shipped the new items and didnt even request the return of the wrong items. We even had a chat about how the fishing was. Now thats not something you get when ordering from the big chain stores. Thanks Hook and Hackle for your great customer service. Look forward to doing business with you in the future.