I broke my Winston BXII 6wt with an ill timed cast of a heavy bead head nymph had broke the tip section in half. Unfortunately, it happened 1 week before my long planned trip to southwestern montana. I called Winston and told them that I was going to be staying in the area and they told me to save my money and bring it to the factory and they'll start on it right away. They also told me that there was no way that they could fix in time for my guided trips that were planned, so would it be ok if they gave me a loaner 6wt BIIMX for the duration of the trip? I said well, if thats the best you can do.....and happily took the loaner on several days of epic SW Montana fishing. I have broken one of thier Ibis rods, and instead of fixing it, they replaced the 5 yr old rod with a new Accent. Long story short, I'm sold on Winston Rods and their great customer service.