well, LLBean has done it again. i need new wading boots. want aquastealth, not felt. went to several large fishing gear manufacturers' websites and found out that ladies' aquastealth boots are rare: if your dainty foot is sized less than abaout a woman's 10, you're outta luck because men's 7 is the smallest size.

so i call up LLBean to suggest politely that they consider making these nice boots in my size. the order lady (Hope) passed me to customer service (Ryan), who said i needed to talk to a Hunting/Fishing specialist. H/F specialist (Paul) listens to my rant and says, "Actually we do have aquastealth in women's sizes: 6,7,8,9. They don't seem to be on the web site, though. I'll take the order and send them, and if you don't like them, or you need another size, send them back."

don't you just love it when you take a deep breath to complain and someone just solves the problem before you get going?

now we know that if the order taker can't help, ask for a specialist!