I just had great customer service with Simms myself. I had a pair of the lightweight travel waders. I wore them maybe 60 days of fishing. Christmas weekend this year developed a leak in the crotch (not fun in SE PA). Sent them back to the factory to be evaluated. My cost for the shipping and insurance. Received a call from them a few weeks later. My waders were unable to be repaired so they are sending me a new pair. However, they don't make the style I had anymore, so I get the next level up. I have many Simms products and will continue to buy more. Their products stand up and if they don't, they stand behind them.