I've got a pair of the West Branch Bean waders and love them. I got the first pair of them and wore them once. One of the little hooks that hold the gravel guards down to the shoelace tore out of the nylon strap. I called bean and they not only told me thjey'd send me a new pair, they included a return label and also told me to wait until I got the new ones to send the old ones back in case I wanted to go fishing. They thought of that, not me. To me that says it dont' matter what you buy from them it's gonna be a good thing or they're gonna make it right. That is why I bought from Bean in the first place. I love a company that understands the Service part of Customer Service.