Bought a relatively cheap travel fly rod(Willow Creek) from them to go fishing in Colorado with. Got back, used it a few times, went to get it out and the next-to-last section was broken.
I thought that odd for that section to break. I did not close it in a car door nor remember doing anything odd to it. It was "just broken". My kids(very honest types and would tell me if they broke it......they've messed up plenty and admitted it before I found out) did not admit doing anything to it.
I sent the rod back to them and they replaced it with a new one.
Just wanted to publicly thank them for doing this for me, especially on a lower-end rod.

Now as far as them sending a few items ordered in huge boxes.......well that's another story