Brad
I just received an email from Okuma customer service after I sent a note explaining about needing the handle knob. I just asked for the part number and price. In his letter today he said I have put in your order and it should arrive in a few days. He didn't say if I was going to be charged or not, but I presume he would have wanted prepayment if so. If this is the case then its supurb customer service. If I have to pay for the knob then its still great service and I would classify it as A1 at this point.
Dano