I guess I have been lucky. I have never had a problem with any on-line catalog. I don't order from cabela's anymore only because I have found better prices and less shipping cost elsewhere. If I did have a problem with a catalog that wasn't rectofied quickly and effeciently, that would be my last order with them, no matter my previous record with them. I have done this with numerous "local" stores and shops, and have a black list of places I will not spend money with anymore. I have worked in customer service jobs for most of my life and find it unaceptable when companies don't attempt to make it right even if fault isn't their own, but their providers. IMO a bit of a loss on one order with the expectations of repeat bussiness is well worth it. If H&H did that to me they would have an earfull, a return, and would never have my word of mouth or my bussiness again. I would have gone without or found another catalog to supply me for my trip and that would be that. Just my opinion.